Refund Policy
Thank you for choosing to shop with us at ledshopy.com. We understand that your satisfaction is of utmost importance, and to that end, we have put in place a comprehensive return and refund policy. Our aim is to make the process as smooth and hassle-free as possible for our customers.
We offer a 30-day free return and exchange policy for all our products. If for any reason you are not satisfied with your purchase, you can return it to us within 30 days of receipt. We will process your request within 7 working days of receiving the returned item and notify you by email once your request has been processed. For exchanges, we will send you the replacement item within 7 working days of receiving your returned item.
Please note that for exchanges, customers are responsible for paying a shipping fee of $9.9. This fee will be deducted from your refund if you choose to return the item for a refund.
If you choose to return an item for a refund, please return it to our designated warehouse within 30 days of receipt. We will process your request within 7 working days of receiving the returned item. Please allow 7-15 working days for the refund amount to be credited back to your original payment method. Please note that this may vary depending on your bank.
In the event that the item you received is damaged or incorrect, please take photos of the product and contact us immediately. We will process your request within 3 working days and send you a replacement at no additional cost.
It is important to note that we cannot provide compensation for items that have been damaged by the customer. We advise our customers to take good care of the products they purchase to ensure that they remain in good condition.
We value our customers and strive to provide the best possible service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are here to assist you and ensure that you have a pleasant shopping experience with us.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Email: support@ledshopy.com
We offer a 30-day free return and exchange policy for all our products. If for any reason you are not satisfied with your purchase, you can return it to us within 30 days of receipt. We will process your request within 7 working days of receiving the returned item and notify you by email once your request has been processed. For exchanges, we will send you the replacement item within 7 working days of receiving your returned item.
Please note that for exchanges, customers are responsible for paying a shipping fee of $9.9. This fee will be deducted from your refund if you choose to return the item for a refund.
If you choose to return an item for a refund, please return it to our designated warehouse within 30 days of receipt. We will process your request within 7 working days of receiving the returned item. Please allow 7-15 working days for the refund amount to be credited back to your original payment method. Please note that this may vary depending on your bank.
In the event that the item you received is damaged or incorrect, please take photos of the product and contact us immediately. We will process your request within 3 working days and send you a replacement at no additional cost.
It is important to note that we cannot provide compensation for items that have been damaged by the customer. We advise our customers to take good care of the products they purchase to ensure that they remain in good condition.
We value our customers and strive to provide the best possible service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are here to assist you and ensure that you have a pleasant shopping experience with us.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Email: support@ledshopy.com
